Casino Talks

Posted by: Tagdog at December 12, 2006, 4:57 pm

Topic: Spin palace complaint: resolved Forum: Casino Meister

Quote: Originally Posted by Palace Group

Hi all,

As I mentioned eCogra ruled against the player due to incorrect information on our part.
It was a mistake which has now been resolved.
Once all the correct information was presented the correct descsion was made.

Unfortanetly mistakes to happen but we will always do our best to resolve them in a timely manner.

Regards,

Darran
The Palace Group

Now this is worrying.
I believe this was a genuine error by the palace group, but it shows that if a casino wishes to be rogue then they can tell eCogra whatever they like and eCogra will rule in their favour?
I'ld like eCogra to be open about their arbitration process, surely at the ery least they could expand on the reasons for failed appeals (I know they have to be careful for Fraud cases) for example they could have at least told gamblingman that the casino had presented further facts contrary to his statement initially.

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