Casino Talks

Posted by: henryVIII at December 28, 2006, 8:44 pm

Topic: Bet Fred complaint: resolved Forum: Casino Meister

Just like with the intercasino thread.

Try dozens of emails, phone calls, etc with the company itself and you get flatly refused, ignored, account locked, etc

But post a complaint on a public forum and in a flash the company is running round to do a complete U-turn on weeks of so called "final decisions" and start profusely apologising.

Just wish companies would be as considerate in responding to customers themselves rather than public forums.

Cipher, if I can correct you, betfred in fact do not have "a tremendous and well deserved reputation" ... or not in a good way (if you know what I mean) ... poeple would laugh at that in the UK .... they have a long and unsavoury history of such "issues" with bonuses being whipped away once earned.

Bear in my mind they have been denying bonuses in their sportsbook and their casinos .. practically two seperate companies and certainly two totally independent bonuses ... it almost sounds like it was a policy decision. Im sure Martyn can clarify though.

Glad all the frustration and anger of the customers can end now finally. Always good to see.

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