Casino Talks

Posted by: Leonidas2 at January 16, 2007, 7:02 pm

Topic: Monaco Gold bonus turned non cashable while playing Forum: Casino Meister

Opened up an account with Monaco Gold casino. I was offered a 200% bonus (deposit 300 and receive 600 bonus). Asked the customer service rep in Monaco Gold´s live chat (inside the casino software) if the bonus is cashable. She told me it is.

I played and met the wagering requirements. Ended up with 1,000 euros and went to cash it out. Cashing out did not work so I sent their security an email asking them to fix this problem so that I can withdraw my money. To my BIG surprise they told me that the bonus is non cashable.

Not even their terms and conditions mention the bonus being non-cashable or removed after meeting the wagering requirements. Not that this even mathers because I was told that I can cash out the bonus.

I have contacted Playtech 2 times within the last month, without receiving any reply. I cant let Monaco Gold get away with my money by braking their own promise. Can somebody help me with this problem?

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