Casino Talks

Posted by: cyprean at December 2, 2006, 3:36 am

Topic: Brandy Casino not honouring their Bonus terms Forum: Casino Meister

Brandy casino [Playtech] offers a 100% cash back up to $/€ 250 if certain wagering requirements are met and you bust out.

I deposited 250 at Brandy Casino a few days ago. I read the T&Cs carefully and I had to wager certain amount to be eligible for the promotion which I did. I unfortunately busted out afterwards, and I thought I was lucky as they had this promotion. But unfortunately Brandy refuses to give me the 100% bonus.

They did NOT give me a reason, but just pointed out that:

Quote:

We regret to inform you that your bonus request has been declined by our system. The reason may be a result of your previous activity in the Casino. The reason may also be a result of gaming habits the Casino determines to be bonus abuse. In any event, we are unable to credit your account with the bonus you have requested. Please note that this is done in accordance with our Casino's Terms of Use which and be found at
www.brandycasino.com/termsofuse.html

I am ery disappointed with Brandy. First they offer this bonus, but fail to honour their part of the deal. Their Terms of Use are basically saying that if they decide to do something and not pay me, they can. I have ery limited options as they are unwilling to communicate. I contacted my affiliate manager, and I also checked that they do not have a representative here.

BTW CM, it appears that you permit only one PaB per member. I wouldn't like to run out of pitches but I will be pitching if Brandy doesn't come through and fix this situation. My piece of advice to fellow players: please be cautious when playing here and attempting to claim bonuses. There is also a thread here where Brandy refused a 20k royal. I should have made some research prior depositing.

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