Casino Talks

Posted by: KSOT at October 23, 2006, 3:58 pm

Topic: Mansion screwing me over Forum: Casino Meister

I just spoke to live chat to try and figure out what they were saying.

MANSION Andy:
how can I help?

CzarChasm:
hi, im consufed about an email i got from you regarding my casino bonus

CzarChasm:
one paragraph states: Should you have an outstanding bonus balance in
the Casino this can be exchanged for cash for use in MANSION Poker or
the MANSION player-to-player Exchange.

CzarChasm:
and the next states: Please note, however, that if the wagering
requirements have not been met and no bonus released to your
account it is not possible to claim part of the bonus in Casino.

CzarChasm:
so which one is it?

CzarChasm:
wouldnt all outstanding bonus balances have unmet wagering
requirements? isnt that the only reason a bonus balance would be outstanding?

MANSION Andy:
The first paragraph refers to bonuses which have been earned by meeting
the wagering requirements. Once the bonus has been released to your
account it must be turned over once more before it can be withdrawn; if
this is the situation you are in then the bonus balance can be exchanged
for the full cash amount. However, if you have not met the wagering
requirements and your bonus has not been released to your account it is
not possible to claim any cash for a 'part' bonus

CzarChasm:
ohhh

CzarChasm:
so were back to square 1, alright, thank you

So it's the same old story... they refuse to make good on the half bonus I've earned. The casino rep here didn't even address my specific problem.

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