Casino Talks

Posted by: KSOT at October 17, 2006, 3:02 am

Topic: Mansion screwing me over Forum: Casino Meister

I know, I was really surprised as well. Here is a transcript of my initial live chat session.

Welcome to Chat.Mansion.Com, MANSION Sarah G will be right with you.MANSION

CzarChasm: Hi, I tried to log into Keno just now and it said I couldn't and had to contact customer support

MANSION Sarah G: Hello, may i have your nickname please

CzarChasm: its CzarChasm

MANSION Sarah G: Ok, one moment please

MANSION Sarah G: We regret that we have currently suspended access to MANSION Sportsbook and Casino for US-based Members for business reasons. Due to the new Us legislation change

CzarChasm: nooooooo, i was hpoing you guys would hold out on that

CzarChasm: weve got a problem though, ive squandered about $300 on your $1000 signup bonus so far

MANSION Sarah G: MANSION continues to closely monitor developments which may affect our services to Members globally. We are committed to minimising the affect of these changes on our US-based members both in the immediate and longer terms and ensuring our Members remain well informed. We sincerely hope to reinstate and enhance our product range available to US-based Members in the near future.

CzarChasm: it would be unfair to leave me high and dry on it

MANSION Sarah G: One moment

CzarChasm: maybe we can prorate it for how much ive cleared so far? im alomst halfway done

MANSION Sarah G: i will ask

MANSION Sarah G: As this is out of our hands our Casino Manager has stated that there is nothing we can do about it

CzarChasmno no no, you cant just rob me of $300 when technically ive already earned almost $500

MANSION Sarah G: The new legislation change is out of our hands

CzarChasm: Its out of my hands too

CzarChasm: im not asking to be able to play anymore, im just saying do the right thing about your signup bonus that ive spent days clearing half of

MANSION Sarah G: We are sorry for this but our Casino manager has said that no refunds will be given

CzarChasm: im not asking for a refund, im asking for the half bonus i cleared

CzarChasm: if you wont allow me to finish it, you need to make good on what ive completed, its only right

MANSION Sarah G: Well, no bonuses can be given

CzarChasm: that is bull

MANSION Sarah G: Please email your complaint and i can pass this on for you

CzarChasm: i thought you guys were reputable

Since then I've sent in a number of emails, but they always send back standard autoreply bullshit.

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