| Posted by: Casinomeister at March 26, 2007, 9:57 am | | Topic: SoV creating their own laws after the first excuses don't hold up Forum: Casino Meister |
Just taking the liberty to post your chat-log:
Chat InformationPlease wait for a site operator to respond.
Chat InformationThank you for using our LiveChat Service. This is 'Samantha'. How can I help you?
martinbl: Hi samantha
martinbl: can you tell me how far I am at meeting the WR?
Samantha: Let me check
martinbl: of course
Samantha: I have to inform you that players from Netherlands are not entitled to redeem bonuses
martinbl: That's sound like a mistake to me
martinbl: I was handed the bonus manualy
Samantha: We are going to refund your deposit
martinbl: Euuh, how can I get added a bonus MANUALLY if I'm not even allowed a bonus?
Samantha: The bonus was automatically redeem
martinbl: Oh no
martinbl: It was added manually since I forgot to redeem it first
martinbl: You can ask your collegae about that
Samantha: I understand that but it is your responsibility to read the rul
Samantha: rules
martinbl: That's a nice way to put it.. However, the Netherlands aren't even MENTIONED in the rules
martinbl: And I have screenshots of all the possible T&R, play rules and withdrawal rules
Samantha: Those are the rules the casino has
Samantha: I'm sorry if you didn't know it
Samantha: We will refund the money
martinbl: Euuh wait
martinbl: first you tell me that the bonus was added automaticly, but it was added manually
martinbl: THEN you tell me I should have read the rules myself
martinbl: And NOW you tell me I have to GUESS the rules, since they aren't even mentioned on your website? You KNOW that wouldn't hold in court, do you?
Samantha: They are on the website
Samantha: click here
Samantha: http://www.prismcasino.com/terms_conditions1.php
Samantha: and scroll down, you will see a list of countries that CAN'T take bonuses
martinbl: I don't have to read other websites' rules now, do I
martinbl: I read the rules of the slots of egas casino
martinbl: and there, there wasn't mentioned a thing
Samantha: That is the main website
Samantha: www.prismcasino.com
Samantha: prism and slots of egas are the same casino
martinbl: That's nice to know, but where does it mention on your website that I have to follow the rules of prism?
martinbl: Exactly, nowhere
martinbl: Prism isn't even MENTIONED in the rules on your site.. And since I don't have a magic ball...
Samantha: sir when you downloaded slotsofvegas
Samantha: it is clearly stated that we are sister companies
Samantha: the money will be refunded to your neteller account .
martinbl: But it's nowhere stated that I have to follow rules of an external site instead of your own site
martinbl: But this is getting me nowhere, can I talk to your manager... At least he's supposed to know that it's legally not possible to oid money like this
Chris: Sir, Prism is not an external site
Chris: It is our main casino.
Chris: Slots of Vegas is a portal of Prism.
Chris: Your deposit will be refunded and you are welcome to play with us in the future with no bonus.
Chris: The rules page on Slots of Vegas will be updated shortly.
Chris: Thank you for your understanding and have a wonderful evening.
Just plain mindless.
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