| Posted by: vinylweatherman at May 11, 2007, 8:27 am | | Topic: William Hill - nullified complaint Forum: Casino Meister |
The problem in the last case is just stupid advice from CS. CS effectively instructed the player to break T & C and create a second account.
The correct advice in this case would have been to tell the player that they are not expected to be using the pound in the first place since they are not UK resident, and that they must make do with their existing account in the Euro.
Despite the fault being the casino's, through their CS, they expect to player to suffer the consequences. This is poor, but unfortuately all too common in the business world. I have just suffered the same ineptitude at the hands of Virgin Media (Virgin also run an online casino), and it is ME that has to lose a day, not even an offer of a free credit for the inconvenience.
Under the rules for accreditation, a casino can deny a player a bonus, but they must pay winnings on one already granted and terms properly met before such a bonus ban is made.
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