Casino Talks

Posted by: vinylweatherman at June 23, 2007, 9:51 am

Topic: Total absence of support at GrandBay Forum: Casino Meister

Quote: Originally Posted by jerrylee

one first glance, this sounds like a player not reading bonus terms. hmmm maybe they're a wagering requirement and funds are temporary transferred into bonus balance, until requirements are met?
i'd like to see the bonus terms... anyone have the link?

It's EZBonus (the original ersion). If the player cashed in (leaving a zero balance) and then redeemed $70 worth of comps then this $70 would be shown as bonus, and would have a WR of 30x (slots). Any time the balance went above $70 it should have shown as cash, and the original $70 shown as bonus would reduce to $60, then $50 etc as wagering continued. With the bug, ALL WINNINGS just got added to the bonus, as the system could not recognise $70 as the upper bound with there being no cash balance. This is actually worse than the normal form of the bug, which manifests when depositing onto a zero balance and finding some or all of the cash converted to bonus due to WR not having been comleted before busting previously. As terms state that WR does not carry if the player busts, this is clearly a bug.
This did not happen before last November, but there was another bug that was to the slight advantage of the player. No-one complained, but this one was fixed within 3 months of the introduction more widely of EZBonus. This bug has been complained about a fair bit by players, yet this is 6 months and counting with NO FIX from Microgaming - anyone see the difference in attitude into what is "important to fix" here?

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