Casino Talks

Posted by: embruwer at October 31, 2006, 2:03 pm

Topic: Grand Monaco winnings confiscated Forum: Casino Meister

Quote: Originally Posted by Jon-Jon

Hi everyone

Having investigated this account, and spoken to the casino, the play was deemed to be in contravention of the casinos terms and conditions as it was a slots only bonus that could not be used on any other games.

The casino did however refund the deposit and the player was able to cash out.

Unfortunately these scenarios do crop up from time to time and the casino does try and deal with each one in as fair and diplomatic way as possible, without prejudicing themselves or the player. I hope you felt that the casino was clear and fair enough, if not I can ensure that we improve our service in the future.

All the best

Obviously I understand this. My points are the following two:

a) The casino has two sets of terms, the first one says that all games are allowed and is the one that catches the eye, the second one is somewhat hidden in the terms and says that only slots are.

b) The casino should have no right to confiscate my winnings under the circumstances, but rather they should reverse the cashout and tell me which games are allowed and which aren't. Confiscation without warning here seems like something only a shady outfit would do, and I don't think they should be able to get away with such a policy.

Apparently the casino has decided to be unreasonable here so what are my options? Would pitching a bitch help?

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