Casino Talks

Posted by: rpalmer83 at November 21, 2007, 5:57 pm

Topic: [RESOLVED] Virgin Casino - Poor treatment of High Rollers. Forum: Casino Meister

Quote: Originally Posted by NASHVEGAS

I do not have a dog in the hunt with Virgin but it does remind me of a B & M experience where I simply had the audacity to win and was 86ed. The casino fabricated a story but little did they think I knew Nevada law and surveillance tapes do not lie but in the end as my attorney wisely summed up , it was nothing more than "shitty" treatment by a casino for having the audacity to win. (I was fortunate eventhough I did not know it at the time to be allowed to cash my thousands in chips before I had to leave the casino as casinos have been known to wrongfully confiscate,steal,etc.,chips and then it takes years and money to legally battle). In summary, I sympathize and understand your frustration but let it go and move on as their is nothing more than you have already done on account of this "shitty" treatment (as Nevada's premier casino patron abuse attorney wisely advised me.)

Im not bothered either way to be honest, there are plenty of other online casinos out there who won't treat me this way and at the end of the day their terms and conditions do state that they have the right to exclude individuals from promotions at anytime so they are completely within their rights.

I just wanted to make sure other people know exactly how they treat their customers. as shown in my screenshot I would think £17k in deposits over 3 months ought to have triggered some sort of VIP status, not once was I invited into such a scheme and the only possible explaination in my mind is that they don't like the fact that I have been successful in winning there.

So the moral of the story is, if you have a significant amount of money you want to bet in a casino, don't play at Virgin.

Nice wording on the reasons to play at Virgin on their website:

Quote:

If it's great promotions you're after, look no further:
Get a 100% sign-up bonus when you first start playing
Grab your share of weekly and monthly cash offers
High rollers are invited to join our competitive VIP program
Monthly competitions give you the chance to win great prizes

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