| Posted by: aka23 at February 4, 2008, 6:49 pm | | Topic: Luckyacecasino Forum: Casino Meister |
Quote: Originally Posted by maxd
Quote:
In the event that the Company believes a user is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gaming policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Service and/or block that user's account.
So, if you receive one of those "goodbye" letters AND you get your deposit back then you have no grounds to complain and certainly no grounds for a PAB. LATER: Let me elaborate a little. I would say you do have grounds to be pissed off and point them out for their lousy actions but according to the terms of the player agreement at LuckyAce you don't technically have a grievance you can bring before them.
So let me spell this out: if your Lucky Ace account is closed and you get your deposit back then they are doing exactly what you agreed to let them do and there are no grounds for a PAB.
The problem is how you define "attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith." A casino could say anyone who takes a bonus and has a large win is attempting to abuse the bonus and/or lacks good faith, and anyone who has a loss is not attempting to abuse the bonus. In my opinion, you need to do something that iolates the T&C to "abuse a bonus," such as have multiple accounts.
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