| Posted by: Gaahl at January 18, 2008, 12:57 pm | | Topic: Were they right to do so? Forum: Casino Meister |
Sorry for not following up this case before now. I have had a pending dispute mediation with eCOGRA, therefor I have been reluctant to post any more posts here.
eCOGRA has finaly made a ruling, and that is that the Casino has to pay me back my deposit, not my winnings. I am glad that I atleast got my deposit back, but I am equally disapointed that it is OK for casinos to try and trick people with theese kinds sneaky terms and conditions. It just shows that Grand Hotel Casino doesn't care ONE INCH of the customer, other than taking their money, whatever means possible.
I will quote some of the points I made in my reply to Tex
Quote:
1. What would have happened if I had ended up loosing my deposit before my account was closed? Would I still had my deposit refunded? My gut feeling tells me no. I put my money at risk, I could have lost, but I won, what does that have to do with what currency I play in? For a serious run operations this doesn't matter. Look at 32Red for example, they don't have sneaky terms like this.
2. Is it OK for a casino to try and trick people with sneaky terms and conditions? As I wrote in my first mail to you, as I live outside the EU, all currencies were illegal for me to play in. My question is, why did the casino let me register in the first place? It would take less then 1 line of programming to fix this, yet the casino havent. It is also another fact that I did not recive my deposit back before complaining to eCOGRA. There are many people out there who are not aware that eCOGRA exist, and therefor loose all their money to these sneaky terms and conditions.
Lojo: I took the liberty to quote your exelent iew on this matter:
Quote:
if the casino accepted a wager in seashells or cowdung they should pay the result in seashells or cowdung
It is quite clear to me that Grand Hotel Casino put this as a trap in their T&C to try and lure more people into the trap. In a note I can say that I recieved a sympathy PM from path saying that at 32RED I could play in whatever currency I felt like, and he even gave me a pile of free chips to play with. That is taking care of your customers.
After the case was "solved" I recived a PM from VegasVIP Lounge, which I find nothing but cheeky.
Quote:
Should you need any further assistance do not hesitate to contact us...and don't forget to tell your friends about our great Customer Service!
Are they serious? They let me register and play in an "illegal" currency, they confiscate my winnings and my deposit. They refuse to pay me my winnings and to refund my deposit, I have an email from them saying this, and I even called them on the phone and they gave the same reply there. It was only after I contacted eCOGRA and made a post in here that they decided to refund my deposit. No winnings were paid back to me. And they still have sneeky TC.
yeah Natalie, I wil not forgett to tell my friend about your truly great Customer Service.............
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