| Posted by: vinylweatherman at January 9, 2008, 12:52 am | | Topic: Were they right to do so? Forum: Casino Meister |
Their policy is clear, and ery evil.
If the player loses, they DON'T get their deposit back because their bets are accepted and settled as losers.
If the player WINS, however, the bets are VOIDED, and the player only receives back the deposit.
This is a diabolical situation, and is worse even than the one at Grand Mondial and white labels. For this admission in the original Email, this casino should be thrown back into the pit.
Any rule, even if evil, should at least apply irrespective of the outcome of the wagering, otherwise it is simple cheating, plain and simple.
The casino INDUSTRY is just that, INDUSTRY. They know full well that average people do NOT always read every single term and condition for all the software they download. They have been brought up to the belief that the Windows operating system can be learned "by the seat of your pants", just like flying old aircraft. This was the whole idea behind the development of Windows in the early guises, such that computer users no longer needed a university degree to operate software.
Users expect that software should work in the same manner, if a drop down menu offers a choice, a user should expect that it is a alid one for him to select.
Actually, casinos are lying about Microgaming software not being able to delist invalid currencies. There are some casinos that do not support all the alid currencies that Microgaming offer, and when registering at these casinos, the unsupported currencies do NOT appear in the drop-down list, so the software can already be configured to suppress invalid choices.
Further, after registering, the software immediately tries to get you to deposit right away. If the operators know that it takes a while for background checks to take place, this should NOT happen, the software should NOT take players straight to the deposit pages, but encourage them to wait for the welcome E-mail. This can be set to arrive when the checks are made. The software could even be made to require an activation code before real money can be deposited, which would come in this welcome Email.
If this simple procedure were implemented, then such mistakes from either not properly reading all the rules, or misunderstanding them, will not happen, as the welcome Email will then inform the player that their registration is invalid, and they cannot play. In order to bypass this, the player would have do deliberately break the terms on giving correct details, so players found out after the fact are more likely to be the fraudsters.
It is truly shocking to see this happening with Microgaming casinos, sometimes it makes me feel that perhaps the rogues like irtual are not all that different in the way they seem to make up trap clauses to deny payments to players, and that play at these rogues would be no more dangerous than playing at, say, Grand Hotel without having a lawyer go over the rules with you.
When this group were hit by FRAUDSTERS, they, at least, got their deposits back, and many players also got paid winnings after pressure from the player community. This seems one that slipped through the net, and since no fuss was made, they thought they could get away with not honouring the deal they thrashed out with eCogra and Casinomeister members at the time. It was suggested that they ONLY negotiated because of the public fuss, and had there been no public discussion of the event, they would have kept a considerable number of players winnings and initial deposits for themselves, and we would have been none the wiser.
With the holidays now behind us, I would expect the official iew to appear from the rep. It will be a simple matter to check back to the old thread for inconsistencies in replies then, and now to this thread, about what should happen.
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