| Posted by: lojo at January 8, 2008, 2:58 am | | Topic: Were they right to do so? Forum: Casino Meister |
Unless I read it wrong, Gaahl, it looked like they were saying in the old email that you spent the money
Quote:
we cannot refund your purchase
because it was played in the casino
but I could have put my brain on sideways today I guess they could be saying, 'It's okay to mess up a deposit then correct it, but if you play with any of that money we can steal it'
I've tried to conform many of my opinions to those of the Host and Board for the most part so I can be most helpful here; and unless I'm stretching, I think that confiscating a deposit is considered Rogue except in cases of direct and deliberate fraud. (it's still wrong unless returned to the rightful owner). As you didn't attempt or even accidentally defraud the casino, t&c or more specifically, the fu clause, be damned - there's no reason you shouldn't be refunded.
A PM to the Rep here is better than an email to the casino. If you don't get satisfaction (I would be more than a little surprised) I would PaB on principles even if the money isn't much. It's the right thing to do and I'm sure Max can solve this quickly, even if it is only a statement from the casino and/or apology if too much time has passed.
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