Casino Talks

Posted by: Grymlen02 (drsues02) at November 26, 2005, 12:15 pm

Topic: Will Hill Statement is wrong.Bonus not credited? Please look Forum: Bonus Whores

Ok, I hate the William Hill account statement. I took a break from poker bonuses for awhile and recently started back up.

I'm having a problem with my account statement. The numbers are not adding up. Here is what I did so far:

Deposited 300 USD (I had .13 left over from previous so my total balance was 300.13)

25/11/2005 Poker : 300 USD chips cashed at 1.000 - 300.00
25/11/2005 Poker : 300 USD chips bought at 1.000 300.00 -
25/11/2005 Deposit

So I cashed in $300 into the casino. I understand this part.

25/11/2005 Poker : 70 USD chips bought at 1.000 70.00 -
25/11/2005 Poker : 70 USD chips bought at 1.000 70.00 -
25/11/2005 Poker : 70 USD chips bought at 1.000 70.00 -
25/11/2005 Poker : 70 USD chips bought at 1.000 70.00

I bought into 4 tables at 70 USD each. I played for 2 1/2 hours which is well above what I needed for the bonus.

I cashed out from all four tables. Here are my results:

25/11/2005 Poker : 115.91 USD chips cashed at 1.000 - 115.91
25/11/2005 Poker : 93 USD chips cashed at 1.000 - 93.00
25/11/2005 Poker : 66.5 USD chips cashed at 1.000 - 66.50
25/11/2005 Poker : 90 USD chips cashed at 1.000 - 90.00

So I cashed out 93 + 66.50 + 115.91 + 90 = 365.41

This is where I get confused. The next line:

25/11/2005 USD to table chips (1 USD = 1.000 USD) 42.91 -
25/11/2005 Awarded 1 Pay To Play bonus(es) of 42.91 USD (1 USD = ... - 42.91

The chips were awarded for 42.91 and then sent to the table at 42.91

My account balance should be 408.32 (365.41 + 42.91)

However, my account balance sits at 385.54.

Any ideas?

The only thing I can think of is that the chips were awarded to one of the tables when I logged out of the first one?? It still doesn't add up.

Also, the bonuses are supposed to be awarded the next day. Since the next day is Saturday, maybe they all didn't get awarded yet? But even if they didn't get awarded, my balance should be what I pulled off of the tables ( the 365 number).

Also, how in the heck do I get in contact with Will Hill? There email sucks and I can't get the phone number to work.

Casino Classic
Get $500 free on the house!

Categories:

texas holdem free online poker free slots poker strategy poker hands poker rules craps gambling casinos gambling casino games online casino internet gambling blackjack slots playing cards poker game casino game roulette casino chips casinos

Links:

Movie Talks
Forum Extractor

Casino Classic.
Get $500 free on the house!